Company
Trusted with what banks guard most closely
For over 30 years, some of the world’s most demanding financial institutions have handed us direct access to their customers — and kept doing so.
Overview
Who we are
Trayee Business Solutions was established in March 2003 to support one of the world’s largest banks as it built its position in the Indian retail credit card market. We have expanded steadily since, and today serve six major banks.
We have been part of the Indian credit card industry since close to the day it began. Our parent company, MMC Infotech Services, was founded in August 1990 as Mass Mailing Center — the first in south India to handle the full printer-to-postal cycle. In 1995 it moved into banking process work, handling customer services for the bank that had launched the first credit card in this country.
That was years before the word BPO was in common use here. We were providing outsourced business process support before the category had a name — which is a legacy not many companies can claim.
By May 2000 the work had outgrown the name, and the company was re-incorporated as MMC Infotech Services Private Limited.
Why clients stay
Trust is the whole business
Large financial institutions do not choose outsourcing partners easily, and they do not change them casually. What they are handing over is direct access to their customers and to the data that describes them — so the decision is made slowly, audited hard, and revisited constantly.
We have held some of these relationships for more than two decades. In several cases there is no longer anyone at the client who was present when the relationship began. One of the institutions that helped create this industry in India has since sold its retail portfolio and left the business altogether. We are still here.
We also work for competing brands at the same time, which is only possible because the separation between them is physical and absolute. Each client operates on its own dedicated floor or secured area, with no shared resources and no movement of employees between them. Access is controlled, logged and audited. This is not a policy document — it is how the buildings are laid out.
We are, by design, a small and privately held group. Outside banking circles almost nobody has heard of us. Inside them, our client list is difficult to explain any other way than on merit.
Vision
Where we are going
“To be the Preferred Global Partner in Business and Knowledge Process Acceleration through Unmatched Quality and Innovative Technology.”
Quality policy
What we tell ourselves
This is the policy every person here signs up to. It is the shortest honest summary of what the company is for.
At Trayee, Quality is the result of high intention, sincere efforts, intelligent direction and skillful execution.
Quality is our watchword. Integrity and Reliability, our pride.
Our ability to anticipate the requirements of our customers and to continually improve our service delivery is our strength.
The delight of our customers is the source of our satisfaction and success, and we will ensure this.
Integrity
Handling our clients' customer data with absolute confidentiality. The trust placed in us is hard earned, and never assumed.
Reliability
Long-standing partnerships with the world's largest banks, insurers and telecom companies — measured in decades, not contracts.
Quality
Continuous process improvement, measured and audited against standards — not asserted in a brochure.
Meet the people behind it
Trayee is run by a management team with, between them, over a century of experience in banking operations.
The management team